Open Enrollment FAQs2020-09-21T07:21:22+00:00

2021 Open Enrollment begins October 19 and ends November 2, 2020.

You may have a pending event, such as a new hire, birth, employment status change, etc. that must be completed before being able to make your Open Enrollment elections. If you have any questions or need help, contact the Benefits Support at  888-659-3616.

If you do not actively enroll in your 2021 benefits during the Open Enrollment period (Oct. 19 – Nov. 2, 2020), your medical, dental, and vision coverage will end on December 31, 2020. Also, any contributions you are making to a Health Savings Account or Flexible Spending Accounts will stop on December 31, 2020.

If you have questions about the new voluntary critical illness, hospital indemnity or accident insurance through The Hartford, contact Benefits Support at 888-659-3616 or send an email to

You can also contact Benefits Support if you have questions about the voluntary short-term disability coverage through Unum or any of your other Ensign benefits.

You can enroll your spouse. However, if he/she is eligible for medical coverage through their employer (even if they are not enrolled), you will pay the $250 monthly surcharge. If your spouse is not eligible for employer provided medical coverage, you will not be charged the $250 monthly surcharge.

No. Given he’s eligible for our medical plans on his own, you do not have to pay the surcharge.

If you are not making changes to your medical coverage for 2021, you will not receive new ID card. You can continue using the ID cards that you have today. If you are enrolling for medical or changing medical plans, you will receive a new ID card in December that you should start using on January 1, 2021.

The ID card will include information about your benefits based on the plan you select along with important ID numbers your doctors and pharmacy will use to submit claims. The ID card will also include telephone numbers for you or your providers to call for any questions. You will also receive new ID cards if you are enrolling in the Kaiser CA HMO 2000 or the Cigna Dental DHMO for the first time. No ID cards are issued for the dental PPO or vision plans.

Call Benefits Support at 888-659-3616 or send an email to