Medical FAQs2021-07-18T04:23:51+00:00
What is the group number for my Kaiser medical coverage?2019-01-12T01:43:48+00:00

The group number for Kaiser Northern CA is 39044. The group number for Kaiser Southern CA is 225775.

How do I get my insurance card?2021-12-21T02:55:21+00:00
  • By mail: After you enroll, you should receive an ID card in the mail; check with HealthComp or Kaiser to make sure they have your correct mailing address on file. If an address correction needs to be made, be sure to also update your address in Workday.
  • Printing temporary cards: You can log onto the HealthComp or Kaiser website and print temporary cards.
  • Via a mobile app: You can also access your ID card on the HealthComp mobile app on iTunes (Apple devices) or Google Play (Android devices).
  • By phone: Call HealthComp at 833-549-2867 or Kaiser Permanente at 800-464-4000.
  • By email: Send an email to HealthComp at hconline@healthcomp.com.
I’m having a medical procedure next year and want to know if it’s covered. Who can help me?2021-12-21T02:46:55+00:00

Please contact HealthComp for assistance.  Call 833-549-2867 or send an email to hconline@healthcomp.com.

I have been struggling with a claim appeal. Who can help me?2020-09-22T17:48:32+00:00

If you are not getting the support you need, please send an email to the HR Benefits team at benefits@ensignservices.net or call Benefits Support at 888-659-3616.

What’s the cost of an emergency room visit compared to an office visit?2019-04-01T18:21:12+00:00

On average, an emergency room visit is 15 times ($1,575) more expensive than a $105 office visit.

What’s the cost of an urgent care visit compared to an office visit?2019-04-01T18:20:39+00:00

On average, an in-network urgent care facility costs about 40% ($147) more than a $105 office visit. An out-of-network or stand-alone urgent care facility is difficult to regulate and can cost more than an emergency room visit. We have heard some stories where the stand-alone urgent care facilities are adding unnecessary expense to overall charges so buyer beware.

How do I avoid overpaying for medical care?2022-01-13T20:54:44+00:00

If  you are enrolled in the PPO 1500, PPO 5000 or EPO 2000, you have access to a virtual doctor visit through Teladoc at a cost of $40 per visit. If you are enrolled in the EPO 500 or the EPO Copay 5000, the cost is $25 per visit.

You also have access to text-based telemedicine through 98point6. If you are enrolled in the PPO 1500, PPO 5000 or EPO 2000, a text-based doctor visit costs $5 per visit. If you are enrolled in the EPO 500 or the EPO Copay 5000, a text-based doctor visit is free.

If you must use an emergency room, try to utilize an in-network facility. Only utilize emergency rooms for true emergencies and remember, if you do use an emergency room and are not admitted, you will be charged an additional $500 copay.

For more information about our Medical plans, click here.